As a volunteer at the DIY Depot of Tools counter, you play a crucial role in providing assistance and support to DIY Depot of Tools Members. To ensure a positive and productive environment, we expect all volunteers to adhere to the following code of conduct:

1. Respect and Courtesy:

• • Treat all DIY Depot of Tools members, staff and fellow volunteers with respect and courtesy.
  • Maintain a friendly and approachable demeanour when interacting with others.
  • Listen actively and attentively to patrons’ needs, questions, and concerns.

2. Knowledge and Expertise:

• • Strive to expand your knowledge about the DIY Depot of Tools resources, services and procedures.
  • Be familiar with the various tools, materials, and equipment available for DIY projects.
  • Stay updated on any changes or updates related to the offerings.

3. Confidentiality and Privacy:

• • Respect the privacy and confidentiality of DIY Depot of Tools members.
  • Do not disclose any personal or confidential information about members unless necessary for their safety or in compliance with legal requirements.

4. Safety and Maintenance:

• • Follow all safety guidelines and procedures when using tools and equipment.
  • Report any safety concerns, maintenance issues, or damaged equipment to the appropriate DIY Depot of Tools staff.
  • Encourage patrons to practice safe DIY techniques and offer guidance as needed.

5. Professionalism:

• • Depot of Tools counter.Be punctual and reliable, adhering to your agreed-upon volunteer schedule.
  • Maintain a professional and unbiased approach while assisting patrons, irrespective of their background or abilities.

6. Conflict Resolution:

• • Handle conflicts or disagreements with patrons, staff, or fellow volunteers calmly and respectfully.
  • Seek guidance from DIY Depot of Tools staff if the situation escalates or if you are unsure how to handle a particular issue.

7. Communication:

• • Clearly communicate instructions, suggestions, and guidelines to patrons in a concise and understandable manner.
  • Seek clarification when unsure about a patron’s needs or requests.
  • Report any significant interactions, incidents, or concerns to the appropriate DIY Depot of Tools staff.

8. Personal Boundaries:

• • Refrain from sharing personal contact information or engaging in personal relationships with DIY Depot of Tools patrons.
  • Maintain appropriate boundaries and avoid making assumptions about patrons based on their appearance, beliefs, or backgrounds.

9. Continuous Improvement:

• • Seek opportunities for personal growth and development in order to enhance your ability to assist Members effectively.
  • Actively participate in training sessions or workshops provided by the DIY Depot of Tools to improve your knowledge and skills.

10. Compliance with the Policies:

• • Familiarise yourself with the DIY Depot of Tools policies and procedures and ensure adherence to them at all times.
  • Seek clarification from DIY Depot of Tools staff if you have any questions or concerns about a specific policy.

By adhering to this code of conduct, you contribute to creating a welcoming and inclusive environment for all DIY Depot of Tools Members.